Refund policy

Refund & Return Policy

Due to the mystery nature of our products, we do not accept returns or offer refunds simply because a customer changes their mind, dislikes the items received, or had different expectations after delivery.

Returns and refunds are only considered if:

- The package arrives with damaged items.

- An item is missing from the order.

- The wrong order was received.

Any special requests, preferences, exclusions, or customization instructions must be provided at the time the order is placed. We cannot guarantee requests that are not included with the original order.

Once an order has been delivered, we do not accept returns, exchanges, or refund requests based on:

- Personal preferences.

- Duplicate items.

- Character or item selections.

- Requests that were not communicated before shipment.

- Change of mind after receiving the package.

By placing an order, customers acknowledge and agree to these terms.

If there is an issue with a damaged, missing, or incorrect order, please contact us within 48 hours of delivery and include clear photos of the package and items received.

For all refund, return, or order-related inquiries, please contact us at:

kawaiikomet@gmail.com